條款和條件 Terms and Conditions

Date:  13 May, 2017

Terms and Conditions

Introduction

In this terms and conditions, “we” means Bioby Company Limited., “you” means customer who place the order (or the recipient of the order if different).

We are Bioby Company Limited, we pride ourselves on delivering quality cosmetics to you and delivering excellent customer service.

We lovingly prepare your parcels, send them to you with care and attention.  If you are not happy, please email to support@biobyskincare.com, we aim to provide high quality service and all feedback helps us to improve.

Delivery addresses within Hong Kong is quicker , but it will take a bit longer time to deliver orders to Macau, China and other countries depending on the destination and customs clearance time.

  1.  Ordering

Everyone is allowed one customer account, but you have to be 18 or over to do so. By placing an order on our website, you agree to give:

Your real name, Your e-mail address, Your billing address, A delivery address (this maybe the same as your billing address), A contact phone number (in case we need to speak to you about your order and for courier purpose).

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this. Once you have placed an order, you will receive an acknowledgement e-mail.  This acknowledgement e-mail will not confirmed the order.  All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

If something is not in stock, we will let you know as soon as possible after the order has been placed.

Once you are ready to check out, you will be directed to the shipping confirmation page where you may enter the delivery details such as billing addresses.

You pay the sum that you see at the end of the checkout process, together with the delivery cost. After placing your order you will receive an automated acknowledgement by email.

  1. Delivery

We have a variety of delivery options for customers.

Delivery costs

Bioby Company Limited will confirm the cost to deliver your products to your address at the checkout but prior to acceptance of your order. The delivery cost is determined by a number of factors, such as the size and weight of the order and the destination.

Delivery Time

Whilst it will normally take one to two working days to deliver our products to destinations in Hong Kong, delivery time to overseas destinations will vary.  In the event that your order has not arrived within a reasonable period of time, please contact us at support@biobyskincare.com

Split delivery

Bioby Company Limited may split delivery of your order into several parts based on our stock availability. You will not be charged extra for this facility if Bioby decides to split delivery.

Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

Strikes or other industrial action.

Civil commotion, terrorism or threat of, war or threat or preparation for.

Fire, explosion, adverse weather conditions (when Typhoon Signal No. 3 or above is hoisted and/or the Black Rainstorm Signal is issued in Hong Kong) , subsidence, epidemic or other natural disaster.

Disruption to supplies or delivery methods.

Acts of government or regulatory bodies.

Disruption to public or private telecommunications networks.

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the arrival of parcels detained in this way.

Arrangements

After placing your order you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

The Contract

When we confirm acceptance of your order by confirming that the products have been despatched a legally binding contract will exist between us.  If we do not confirm acceptance we will refund your payment.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.

This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer whom we have suspended.

Ownership of the products will only pass to you (or the recipient of the order if different) when we have received full payment.

A person who is not party to the contract shall not have any rights under or in connection with it. For the avoidance of doubt, no person other than you (or the recipient of the order if different) and us will have any right under the Contracts (Rights of Third Parties) Ordinance, Cap. 622 Laws of Hong Kong, to enforce or enjoy the benefit of any of the provisions of these Terms and Conditions.

“Bioby” our fresh facial product line are like fresh groceries, as a result, they need to be consumed within the “Best Before” date due to their short product life. If you are ordering our fresh facial products from outside Hong Kong, they may arrive in a less-than-fresh state, due to extra time in delivery, we accept no liability for this.

Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

  1. Payment and Security

We do not hold your credit card/online payment account data. You do not enter any credit card/online payment account data into our Bioby site. When you come to pay for your products you leave our site and your payment is processed through the Strike server.

We accept Visa, Mastercard, AMEX, Union Pay , Alipay, Strike. Payment will be taken in Hong Kong dollars, and if applicable, your card will be charged in your currency according to the applicable exchange rate adopted by your card issuer at that time.

By submitting your payment details to the above third party server, you confirm that the credit card/online payment account used is yours or that you have been authorized by the owner to use it.

  1. Prices

Our prices, as stated on our website, are in Hong Kong Dollars and we will update and make changes to prices without notice.  You will be charged in Hong Kong Dollars even if you don’t live in Hong Kong. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Prices and promotions held in our consignment stores may not apply to this website, unless otherwise stated, and vice versa. Please note that offers are subject to availability.

  1. Customs

Products delivered to Hong Kong and Macau shall not be subject to any taxes.

Products delivered to destinations outside Hong Kong or Macau may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities. We advise that you check the import charges applicable in your country before ordering products to be delivered there.

You (or the recipient of the order if different) will be responsible for all customs formalities for the import of the products, and may be required to pay any additional charges for international delivery, including but not limited to import duty, formal customs entry, taxes, levies and other charges that may be levied. If you are ordering products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with the applicable government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

We exclude our liability for any non-delivery or late delivery of the products arisen from problems with customs clearance.

  1. Faulty items, wrong products, damaged parcel

Please within 2 days upon receipt of the parcel, inform us in writing by sending an email and photo(s) of proof to support@bioby.co.  We will try to resolve the issue for you.

Please note that you will need to pay for the Paypal, Strike, Alipay transaction fee due to any cancellation or returns accepted by us.  For the avoidance of doubt, we reserve our right to reject cancellation or returns.

  1. Cookies

Not fresh, handmade baked goods.

By use of this website you agree to our use of the cookies outlined in our Privacy Policy. If you wish to opt out of accepting cookies online, we are sorry that you will not be able to place any orders on our website.

  1. Data Protection and Privacy

Any personal information you provide to Bioby Company Limited directly or via biobyskincare.com and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with our Privacy Policy.

Bioby Company Limited provides your details to the couriers that deliver your order.

If you have any queries regarding Bioby Company Limited’s use of your personal information, please read our Privacy Policy published in our website or contact us for questions.

  1. Intellectual Property

Bioby Company Limited is the owner of or the licensee of all intellectual property rights of all the materials on our website, including but not limited to texts, photographs, videos, audios etc. All these works are protected by applicable copyright/trade mark laws and international treaties. You may not copy, distribute, publish, download, post, broadcast, make available to the public, sell, license or otherwise use any contents on our site in any manner save and except for your own personal, non-commercial use.

Any unauthorized actions without the prior consent of Bioby Company Limited and/or its third-party licensors may result in civil or criminal sanctions.

11.  Amendments of the Terms

We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the Site.  Your continued use of this website will be subject to our terms and conditions in effect at the time of use.

12.  Availability of this website

We have taken every care in the preparation of this website. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the Site at all times.  This website does not mean that the products or service are available in all countries.

13.  Cautions

For external use only, do not eat. Use before the expiry date on packing.  Keep in Cool dry place, below 30℃, avoid direct sunlight. Avoid contact with eyes. Keep out of reach of children. Do skin test before use, if skin has discomfort stop use, consult doctor. Our products will not at all not cause allergy or irritation to skin. Pregnant, breastfeeding or people with disease, consult doctor before use. Avoid use on wounds and abnormal skin areas. Information about ingredients in our website / labels / catalogs etc., are for reference only, they are our summary from other websites, should not be considered as medical advice or any form of warranty to its accuracy or completeness, we do not accept any liability for such information.

注意事項

產品僅供外用,不要吃。請參考包裝之到期日前使用。 保持在陰涼乾燥處,低於30℃,避免陽光直射。 避免接觸眼。 放在小孩拿不到的地方。 使用前進行皮膚測試,如果皮膚不適停止使用並諮詢醫生。 我們產品不會確保不對皮膚造成過敏或刺激。 懷孕,哺乳或患有疾病的人,在使用前諮詢醫生。 避免在傷口和異常皮膚區域使用。 有關我們網站/標籤/目錄等的成分介紹僅供參考,這些信息是從其他網站收集的, 不應被視為醫療建議或任何形式的保證其準確性或完整性, 我們不接受這等信息的任何責任。

14.  Governing Law

These terms and conditions are governed by the laws of Hong Kong and the courts of Hong Kong SAR shall have exclusive jurisdiction in the event of any dispute or claim arisen from these terms and conditions.

This Terms and Conditions can be translated into different languages in our website. If there is any inconsistency or ambiguity between this version and the translated version, this English version shall prevail.

15.  Packaging

We reserve the right to change the packaging of our products from time to time, photos showing packaging of our products posted in websites, leaflets are for reference only and are subject to change from time to time by us.  When you have purchased our products via websites, we may deliver to you the products in different packaging.

16.  Return Policy

You may return the products in 5 days from date of purchase.  Bioby will reserve the right to determine whether to accept the return or not according to the conditions of the products that are returned.   If we decide to accept the return, we may refund to you according to the conditions of the returned products or we may replace the returned product by other products, there will be an administation cost charge by Bioby due to the return.  You will be responsible to the cost of all shipping incurred.